Shipping Information 

 

       Our shipping partners are Fed Ex Home Delivery (2-5 day delivery time) or USPS Priority Mail (2-3 day delivery). We ship via USPS for delivery to a P.O. Box or APO.  We make every effort to ship your items in a timely manner. If you need an item overnight, we offer express mail service for $24.95 (rate is for packages less than 2 lbs. We will invoice you the additional fee for heavier packages).  Fed Ex 2 Day delivery is also available for an additional fee. We even offer free shipping with some products! Our goal is to keep shipping charges low while maintaining the quick delivery time you deserve. Some of our items will ship directly from the manufacturer and will arrive separate from other items you may purchase from us. Items shipped directly from the manufacturer are noted on individual product listings and they may use different shipping methods including UPS.  Please click shipping for more information and to see transit times for your location. 

 

      Ordering Information

 

  Orders received before 10:00am PST will ship same business day; orders received after 10:00am will ship the following business day. We only ship Monday through Friday. Orders received after 12:00 pm Friday will ship the following Monday. If you need an item sooner, please contact us. You will be notified via e-mail when your items have shipped and tracking information will be provided.      Occasionally, demand will exceed supply and an item you order will be backordered. You will immediately be notified of an expected ship date or will have the option to a refund. 

      We will ship our in stock products internationally, but reserve the right to not ship to certain countries. Items that ship directly from the manufacturer are not available for international shipping.  Our minimum shipping charge for international purchases is $19.95. Shipping charges vary by country. Please contact us for an exact quote. We will invoice you for the additional shipping fee (if necessary). Item will ship after all shipping fees have been paid. Shipping to Canada is via UPS Standard for $12.95*. *Larger/heavier items such as bedding and furniture will require additional shipping fees. Please contact us for a quote.  We are required to fill out custom forms that state items purchased and purchase prices. You may be charged additional taxes and duties on your order and we are not responsible for any fees assessed by customs. If you have not received your item by the designated delivery day or within 1 week, please contact your local customs office as your item may be held up for additional taxes due. Items returned to us due to non-delivery are subject to additional shipping charges and a $10.00 non-delivery fee. Please supply your email address and local phone number during our checkout process.

      Ordering online on our site is safe and easy! Simply click on "add to shopping cart" when you see a product you like. You may then continue shopping or proceed to checkout. At any time, you may view your cart by clicking "buggy" located at the top of each page. You are not committed to purchase anything until you hit the submit button at the end of checkout. Items may be deleted from your cart at anytime.  We utilize the industry's leading encryption technology from Verisign. When you see a lock symbol and "https" on your web browser, you know this technology is keeping your information safe and secure. In addition, we never store any credit card information on our servers.  If you feel uncomfortable ordering online, we will be happy to take your order via our toll-free number (1-877-829-7876).

      Many of our items are custom made upon your order. We kindly ask that you contact us ASAP if you wish to change or cancel your order. Orders cancelled after 24 hours will be charged a 15% restocking fee. Many of our vendors prohibit us from cancelling orders already placed. Thank you for your understanding and cooperation. Please contact us with any additional questions or concerns. 

       Most of our personalized items are made to order. Please allow up to 4 weeks for delivery of these items. If you need an item sooner, please contact us with the needed date. Some of our vendors require an additional fee for rush orders. Please see product pages for more information.
 

*We do everything possible to prevent fradulent purchases. We collect IP addresses of all online orders (only used for security purposes). We reserve the right to cancel any order we feel may be fradulent. Attempts to order using a credit card that cannot have the security code  verified will be declined.   

      

Refunds and Exchanges                  Your complete satisfaction is very important to us. We will be happy to offer a refund or exchange within 30 days of purchase. All items returned to Avannabel Baby must be in the original condition- unused, unwashed and with all tags and packaging intact. We reserve the right to refuse any returns with the above conditions not met. The following items are non-returnable unless defective: final sale items (pricing ending with .99), skincare items, custom orders and personalized/monogrammed items. Please use the Merchandise Return Form that is included with all shipments for returns. All exchanges are handled as returns, but please contact us as soon as possible so we may insure your desired item is in stock. We recommend insuring all return packages as we cannot be held responsible for lost or damaged items. Unless items arrive damaged, all shipping costs are non-refundable. If you received a free shipping promotion, the standard shipping amount will be deducted from your return (bedding standard shipping fee is $25). We will contact you by e-mail when your return is processed and your refund issued. You will receive a refund via paypal within 24 hours of items being received. Our merchant account is through paypal and all refunds are issued by them. Your original credit card will be credited or your paypal account will be credited if you used paypal as payment. If you are returning an item you received as a gift, we will issue a store credit only.

Payment Information       For your shopping convenience, we accept all major credit cards and paypal. If you prefer to not pay online, we accept orders via phone, e-mail, or fax during our business hours. To place a phone order, please call our toll-free number at 1.877.829.7876. We do not charge sales tax for items shipped outside of California. We are required by law to charge 7.25% sales tax to all shipments within the state of California.

Contact Info             Our business hours are 8am-4pm PST daily and we can be reached via our toll free number at 1.877.829.7876. If you need to contact us outside our normal business hours, please email us. We will respond as soon as possible.

Gifts & Gift Wrapping        We hope you were able to find the perfect gift! Your purchases will be gift wrapped with care and will include a complimentary handwritten gift card. We will not include any pricing information to gift recipients. Upon request, an invoice will be emailed to the billing email address only. We offer gift certificates in any denomination you choose. Gift certificates will be gift wrapped in our signature packaging.